Documentation > Integrating e-mail providers

SendGrid

CleverTap supports sending emails through SendGrid. Please make the changes to both the CleverTap Dashboard and your Postmark account for a successful integration.

Integrating SendGrid with CleverTap

  1. In the dashboard, navigate to Settings and click on Integrate Email
  2. Select SendGrid
  3. In the Host text box, fill the host value as smtp.sendgrid.net
  4. In the Port text box, fill Port value as 587
  5. Fill in the Username value as your SendGrid username
  6. Password value is the same as your SendGrid account login password
  7. From Address – this value is used as the sender email address. Most people will not open an email unless they recognize the sender.
  8. Save your settings
  9. Finally, click Send a test email and fill in your details to test the configuration details you entered. Has it arrived in your inbox? If not, see troubleshooting steps below.

Bounces, Rejections and Unsubscriptions

When an email is classified as bounced, rejected or when a user unsubscribes, CleverTap needs to be notified so that no further deliveries to that mailbox are attempted. This is considered a good practice and helps improve your sender reputation. Good sender reputation virtually guarantees better delivery rates.

To enable support for bounce processing, follow the below mentioned steps

  1. Navigate to Mail Settings and enable Event Notification
  2. Go to Settings from within Event Notification
  3. In the HTTP Post URL input box, add the Callback URL, as shown in the image below
  4. Check the following from the Select Options menu – Dropped, Bounced, and Unsubscribed From
  5. Save your settings

sendgrid-conf-wizrocket

Note:

  • When an email bounces, drops or unsubscribes, CleverTap will mark the user’s email address as inactive.
  • The count of email bounces is shown on the email report screen.

Troubleshooting

Check your SPAM folder to see if the message has been classified as SPAM by your email provider