Documentation > Integrating e-mail providers

Mandrill

CleverTap supports sending emails through Mandrill. Please make the changes to both the CleverTap Dashboard and your Mandrill account for a successful integration.

Integrating Mandrill into CleverTap

  1. In the dashboard, navigate to Settings and click on Integrate Email
  2. Select Mandrill
  3. In the Host text box, fill the host value as smtp.mandrillapp.com
  4. In the Port text box, fill Port value as 587
  5. Fill in the Username value as your Mandrill username
  6. API Key value is any valid Mandrill API key
  7. From Address – this value is used as the sender email address. Most people will not open an email unless they recognize the sender
  8. Save your settings
  9. Finally, click Send a test email and fill in your details to test the configuration details you entered. Has it arrived in your inbox? If not, see troubleshooting steps below.

Bounces, Rejections and Unsubscriptions

When an email is classified as bounced, rejected or when a user unsubscribes, CleverTap needs to be notified so that no further deliveries to that mailbox are attempted. This is considered a good practice and helps improve your sender reputation. Good sender reputation virtually guarantees better delivery rates.

  1. In the dashboard, navigate to Go to Settings → Webhooks
  2. Click on the Add a Webhook link
  3. As shown in the image below, check the following: Message is Bounced , Message is Rejected, Message Recipient Unsubscribes and Message is Soft-Bounced

mandrill-trigger-on-events

  1. In the Post to URL input box, add the Callback URL as shown in your CleverTap Email Settings page.
  2. Save your settings

Troubleshooting

  1. Check whether Mandrill API key used is not restricted by IP address.
  2. Make sure that your Mandrill API key is active.
  3. Check your SPAM folder to see if the message has been classified as SPAM by your email provider